Production Ticket(ST) #11691
SNEKKU - setting 3% for carton, but why not appear
Start date:
12/05/2024
Due date:
16/05/2024
% Done:
0%
Estimated time:
Job Remark:
Ticket Logged Date:
12/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
12/05/2024
SLA Delivery:
13/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
29/05/2024
Resolution:
1) simulatee issue log in as MC2 user
2) perfrom sales order taking
3) check the promotion
Already escalated to technical team for further check on this
4) Root cause - Customer enquiry and clarification
Root Cause- Bug
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
And setting 3% for carton, but why not appear ya
This setting for ctn, but why bundle also appear here ya
History
#1 Updated by Rashdan Hussin 4 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 4 months ago
- Due date changed from 13/05/2024 to 16/05/2024
Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing the summary of the order for user reference on how much they have order.
Clickup status: Test
#6 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#7 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Resolution updated (diff)
#8 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Actual Initial Response set to 29/05/2024