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Production Ticket(ST) #11690

SNEKKU - help to check any setting wrong caused this

Added by Rashdan Hussin 5 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
Muhammed Azhar Mohamed Maideen
Start date:
12/05/2024
Due date:
16/05/2024
% Done:

0%

Estimated time:
Spent time:
2.50 h
Job Remark:
Ticket Logged Date:
12/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
12/05/2024
SLA Delivery:
13/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
29/05/2024
Resolution:

1) perform simulation
2) found out there is decimal place

Already escalated to Technical team for further check on this.
3) technical team already fixed the issue

root cause- Bug

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Hi @Azhar MCC Please help to check any setting wrong caused this?

5b682f8d-2209-4512-a4b1-ac4229cca429.jpg (42.7 KB) 5b682f8d-2209-4512-a4b1-ac4229cca429.jpg Rashdan Hussin, 12/05/2024 02:24 PM
WhatsApp Image 2024-05-27 at 09.26.20_c6b02173.jpg (30.3 KB) WhatsApp Image 2024-05-27 at 09.26.20_c6b02173.jpg Muhammed Azhar Mohamed Maideen, 27/05/2024 12:45 PM

History

#1 Updated by Rashdan Hussin 4 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Assigned To to Support In Progress

#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • Resolution updated (diff)

#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

the qualifier will not effect the promotion right .
the summary of the order for user reference on how much they have order.

This fixes will be released y within tomorrow as I checked with shu ern .

#5 Updated by Rashdan Hussin 4 months ago

  • Due date changed from 13/05/2024 to 16/05/2024

Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing the summary of the order for user reference on how much they have order.

Clickup status: Test

#6 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

#7 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Actual Initial Response set to 29/05/2024
  • Resolution updated (diff)

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