Production Ticket(ST) #11689
SNEKKU - can't view product list for customer group ES RM 2
Job Remark:
Ticket Logged Date:
11/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
11/05/2024
SLA Delivery:
13/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
11/05/2024
Resolution:
1) Check the mst_product_price for ES RM2 price code.
2) Found nothing.
3) The price have setup in mysoft but not integrate into datanory.
4) Rerun integration.
Root cause: Not update the integration trigger
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi pls help to check why datanory apps can't view product list for customer group ES RM 2
History
#1 Updated by Rashdan Hussin 5 months ago
- Status changed from Assigned To to Support In Progress
select * from chain where org_id = 'snekku' and chain_code = 'ES RM2'
select * from mst_price_code where org_id = 'snekku' and price_code = 'ES RM2'
select * from mst_product_price where org_id = 'snekku' and price_code_id = 'CF5C840398E641F78BB0F55B16E46BEE'
select * from customer where org_id = 'snekku' and chain_id = '1F738378AAA2493EA6C633A648201015'
#2 Updated by Rashdan Hussin 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- Actual Initial Response set to 11/05/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100