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Production Ticket(ST) #11685

SNEKKU - Hi @Azhar13 Unable upload photo, please assist

Added by Muhammed Azhar Mohamed Maideen 5 months ago. Updated 3 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Azhar Mohamed Maideen
Start date:
10/05/2024
Due date:
13/05/2024
% Done:

0%

Estimated time:
Spent time:
3.00 h
Job Remark:
Ticket Logged Date:
10/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
10/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
10/05/2024
Resolution:

1)Technical team already resolved this issue

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description


Upload internal storage also

WhatsApp Image 2024-05-10 at 13.01.30_eb5a22c7.jpg (44.8 KB) WhatsApp Image 2024-05-10 at 13.01.30_eb5a22c7.jpg Muhammed Azhar Mohamed Maideen, 10/05/2024 05:36 PM
WhatsApp Image 2024-05-10 at 13.09.37_2c22624b.jpg (48.5 KB) WhatsApp Image 2024-05-10 at 13.09.37_2c22624b.jpg Muhammed Azhar Mohamed Maideen, 10/05/2024 05:36 PM
TEst_case_snekku.xlsx (10.8 KB) TEst_case_snekku.xlsx Muhammed Azhar Mohamed Maideen, 28/05/2024 06:15 PM

History

#1 Updated by Rashdan Hussin 5 months ago

  • Subject changed from Snekku- Hi @Azhar13 Unable upload photo, please assist to SNEKKU - Hi @Azhar13 Unable upload photo, please assist
  • Status changed from Assigned To to Support In Progress

Feedback from user:
- Try if photo take for customer edit details then can upload
- But take for sales order and photo taking then unable upload
- Able to export database

Seems like invalid photo
Need to simulate

#2 Updated by Rashdan Hussin 4 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

- already simulate the issue by take photo in sales order and photo taking module using admin on behalf mo.
- cannot replicate the issue.
- already check the photo in mobile db and user mobile. The photo exist in both side.
- need to simulate by upload using poor network.

escalate to azhar. end of shift.

#3 Updated by Rashdan Hussin 4 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

#4 Updated by Rashdan Hussin 4 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

#5 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

need to do testing on this using low network

#6 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

Curently we are testing by uploading multiple customer and using different network

-- so far could not replicate the issue

-- need to check this issue further

#7 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Support In Progress to Monitoring
  • Resolution updated (diff)

#8 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Monitoring to Pending Client Verification
  • Resolution updated (diff)

#9 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 10/05/2024

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