Production Ticket(ST) #11678
DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
Job Remark:
Ticket Logged Date:
10/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
10/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
13/05/2024
Resolution:
1) simulate the issue checked the plan route summary
2) verify the data
root cause- No root cause
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
this are just 2 that i highlighted. there are more
History
#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- File dailyfresh.jpg dailyfresh.jpg added
- Status changed from Support In Progress to Pending Client Verification
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 13/05/2024