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Production Ticket(ST) #11665

GOLDCREST - Hi pls check S/078 didn't reflect datanory

Added by Rashdan Hussin 5 months ago. Updated 5 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Rashdan Hussin
Start date:
09/05/2024
Due date:
13/05/2024
% Done:

100%

Estimated time:
Spent time:
1.00 h
Job Remark:
Ticket Logged Date:
09/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
09/05/2024
SLA Delivery:
13/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
09/05/2024
Resolution:

1) Check the customer in SQL database and website.
2) The customer exist in database but not appear on web
3) Customer 302S/078 under branch NA while Admin not assigned to branch NA

Root cause: User not assigned to customer branch

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Hi pls check S/078 didn't reflect datanory


9e5cdb83-c87b-4b47-9505-0a930ccb27e7.jpg (109 KB) 9e5cdb83-c87b-4b47-9505-0a930ccb27e7.jpg Rashdan Hussin, 09/05/2024 10:56 AM
87e4c329-7c29-45e7-948e-64cce275a508.jpg (101 KB) 87e4c329-7c29-45e7-948e-64cce275a508.jpg Rashdan Hussin, 09/05/2024 10:56 AM
44b0688b-12e9-4e82-b460-9e0c46d5dc06.jpg (250 KB) 44b0688b-12e9-4e82-b460-9e0c46d5dc06.jpg Rashdan Hussin, 09/05/2024 10:56 AM

History

#1 Updated by Rashdan Hussin 5 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Rashdan Hussin 5 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 90
  • Actual Initial Response set to 09/05/2024
  • Resolution updated (diff)

select * from customer where customer_code = '302S/078'
select * from mst_branch where branch_id = 'EF8905EFA8A3461E88D21BF781F96427'

#3 Updated by Rashdan Hussin 5 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

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