Production Ticket(ST) #11651
SNEKKU - why on behalf module some become untick? as last time all ticked ya
Job Remark:
Ticket Logged Date:
05/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
05/07/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
07/05/2024
Resolution:
1) Check the on behalf table.
2) Check customer to user relation table.
3) Check customer table.
4) Found that the customers are recently added.
Root cause: Customers are recently added.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Due date changed from 08/05/2024 to 10/05/2024
#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Assigned To to Support In Progress
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
handover to rashdan
User claim that all the send behalf customer has been ticked. as yesterday reported,some are unticked
customer claimed that Admin, MO, CS1, code for sales managemet should all tick
need to further check on this
#3 Updated by Rashdan Hussin 5 months ago
- Subject changed from hi @Azhar13 why on behalf module some become untick? as last time all ticked ya to SNEKKU - why on behalf module some become untick? as last time all ticked ya
- Priority changed from P2 - High to P3 - Medium
- Type set to Support Request
For temporary workaround, we already tick all the customers for Admin, MO and CS1 in On Behalf module.
We still investigate the root cause for this inconsistent issue. Ill inform you once have an update
#4 Updated by Rashdan Hussin 5 months ago
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Actual Initial Response set to 07/05/2024
- Resolution updated (diff)