Production Ticket(ST) #11648
GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
Job Remark:
Ticket Logged Date:
05/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
07/05/2024
SLA Delivery:
09/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
07/05/2024
Resolution:
1) Check the invoice mentioned by client.
2) Found no outstanding invoice for this customer 305L/002.
3) Found an outstanding invoice for this customer 301M/022 with status Cancelled.
4) Patch the invoice balance to zero.
Root cause: Cancelled invoice keep showing in mobile.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
#2 Updated by Rashdan Hussin 5 months ago
- Subject changed from goldcrest- Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv to GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- Status changed from Assigned To to Support In Progress
- Type set to Support Request
#3 Updated by Rashdan Hussin 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- SLA Delivery set to 09/05/2024
- Actual Initial Response set to 07/05/2024
- Resolution updated (diff)
select * from txn_invoice_history_header where invoice_no = 'injnm000524-240403'
--update txn_invoice_history_header set invoice_balance = '0', customer_po_number = 'PatchToZeroDueToKeepShowingInMobile', updated_date = getdate(), updated_by = 'Support'
where invoice_id = 'a058ab3e-d7e1-4bcf-9837-27e0e11aa4a5' and org_id = 'goldcrest'
#4 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100