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Production Ticket(ST) #11647

SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot

Added by Muhammed Azhar Mohamed Maideen 5 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P4 - Low
Assignee:
Rashdan Hussin
Start date:
07/05/2024
Due date:
24/05/2024
% Done:

100%

Estimated time:
Spent time:
24.50 h
Job Remark:
Ticket Logged Date:
07/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
07/05/2024
SLA Delivery:
24/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
07/05/2024
Resolution:

already Escalate to L3 for further checking on this.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description


And not follow date sequence to arrange

WhatsApp Image 2024-05-06 at 19.50.03_77a94916.jpg (41.6 KB) WhatsApp Image 2024-05-06 at 19.50.03_77a94916.jpg Muhammed Azhar Mohamed Maideen, 07/05/2024 11:51 AM
WhatsApp Image 2024-05-06 at 19.50.50_87965702.jpg (38.3 KB) WhatsApp Image 2024-05-06 at 19.50.50_87965702.jpg Muhammed Azhar Mohamed Maideen, 07/05/2024 11:51 AM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • Resolution updated (diff)

#3 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

Handover to rashdan Already release have to test and update the release note to snekku customer

https://app.clickup.com/9018039480/docs/8cr8q5r-1478/8cr8q5r-718

#4 Updated by Rashdan Hussin 4 months ago

  • Subject changed from Snekku- Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot to SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
  • Due date changed from 10/05/2024 to 14/05/2024
  • % Done changed from 0 to 50

- now able to choose collection date
- but collection date not in sequence

#5 Updated by Rashdan Hussin 4 months ago

  • Due date changed from 14/05/2024 to 24/05/2024
  • Status changed from Escalated to Level 3 to Pending Client Verification
  • % Done changed from 50 to 90
  • Ticket Logged Date changed from 05/07/2024 to 07/05/2024
  • Type set to Support Request
  • SLA Delivery set to 24/05/2024
  • Actual Initial Response set to 07/05/2024

#6 Updated by Rashdan Hussin 4 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

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