Production Ticket(ST) #11635
Express 365- kindly check at ur side... is their FAV 365 still active in using?
-- Attend the customer
-- check the express 365 either the user is active or not
-- escalate to leong and report that that this end user is still active and could perform sales order
Root cause- custoemer enquiry
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
hi @~Ms.Sue , as we checked from our side, there is no activity has been been performed by end user recently since the expiry date was on 10-Oct-2023. Please check and verify from your side and let us know if you need further assist on this matter. Thank you.
As I checked in the user activity the expiry date for the vegan life trading PLT was 10 oct 2023, there was no activity was performed n that period of time.
-----------------------
Hi @Leong Kwor Loong ,
As we checked from our side, there is no activity has been performed by end user,vegan life trading PLT recently since the expiry date was on 10-Oct-2023. Please check and verify from your side and let us know if you need further assist on this matter. Please find attached file for your reference Thank you.
Thank you,
Warm Regards,
Muhammed Azhar bin Mohamed Maideen
#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Pending Task Assignment to Assigned To
- Ticket Logged Date set to 06/05/2024
- SLA Initial Response set to 06/05/2024
#3 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Support In Progress to Ticket Resolved
- Type set to User Enquiry & Clarification
- Actual Initial Response set to 07/05/2024
- Resolution updated (diff)
#5 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 month ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammed Assyafiq Bin Ahmad Kamal