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Production Ticket(ST) #11629

SUNTORY - Mobile Transaction Upload Error

Added by Rashdan Hussin 5 months ago. Updated 5 months ago.

Status:
Ticket Resolved
Priority:
P1 - Critical
Assignee:
Rashdan Hussin
Start date:
04/05/2024
Due date:
04/05/2024
% Done:

100%

Estimated time:
Spent time:
3.00 h
Job Remark:
Ticket Logged Date:
04/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
04/05/2024
SLA Delivery:
04/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
04/05/2024
Resolution:

1) Ask salesman to upload database.
2) Escalate to tech team to do further checking
3) Add distinct selection in stored procedure.

Root cause: Multiple branches for the promotion causing duplicate.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Salesman cannot do Upload due to an error.

76fc4285-04d3-4555-99ff-a9bf39681a73.jpg (82.4 KB) 76fc4285-04d3-4555-99ff-a9bf39681a73.jpg Rashdan Hussin, 05/05/2024 10:03 AM
d1863886-0113-45cf-811e-5d035ef365e3.jpg (92.6 KB) d1863886-0113-45cf-811e-5d035ef365e3.jpg Rashdan Hussin, 05/05/2024 10:03 AM

History

#1 Updated by Rashdan Hussin 5 months ago

  • Status changed from Assigned To to Support In Progress
  • % Done changed from 0 to 90

#2 Updated by Rashdan Hussin 5 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Actual Initial Response set to 04/05/2024
  • Resolution updated (diff)

#3 Updated by Rashdan Hussin 5 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100
  • Resolution updated (diff)

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