Production Ticket(ST) #11594
Express365 - adjust the invoice
Job Remark:
Ticket Logged Date:
30/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
30/04/2024
SLA Delivery:
03/05/2024
Esclation Time:
03/05/2024
Issue Reoccurance#:
Actual Initial Response:
03/05/2024
Resolution:
Problems: user request to fix the invoice print document
Step to simulate the problem: escalate to leong fix
Root cause: user request, system issue - Leong
Current outcome: the invoice report fixed
Time spent on: understand user enquiry and escalate to leong
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
it over the pages
see the last oages No 84
History
#1 Updated by Alfred Tan 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 03/05/2024
- Actual Initial Response set to 03/05/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 5 months ago
- % Done changed from 30 to 100
#4 Updated by Alfred Tan 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved