Production Ticket(ST) #11593
Express365 - Enquiry on account transfer from package to package
Problems: user change the package from 1 to 3, but the CR in package 1, the remarks cannot bring forward to package 3.
Step to simulate the problem: inform leong to change in package 3
Root cause: user request - MCC
Current outcome: the package 3 is update, however for future this should be a charge.
Time spent on: understand user request and escalate to leong fix
None
Description
Hi E365 support, would like to enquire you one question ya.
Previously on Luxe Loft Concept we have added the remark on the receipt payment with RM300.
May i know do the new package of Luxe Loft Concept entitled to this changes of receipt payment?
History
#1 Updated by Alfred Tan 5 months ago
what is the new package, do you currently apply?
you said about the remarks in package 3 is not same to package 1?
or your worried there will be another charge if have the change in remarks?
HI, understand your concerning, we will check with developer regarding the modified remark to bring forward to package 3.
#2 Updated by Alfred Tan 5 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Alfred Tan 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 20 to 100
- Esclation Time set to 03/05/2024
- Actual Initial Response set to 03/05/2024
- Resolution updated (diff)
#4 Updated by Alfred Tan 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved