Production Ticket(ST) #11590
Express365 - Enquire on SST report function
Job Remark:
Ticket Logged Date:
30/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
30/04/2024
SLA Delivery:
10/05/2024
Esclation Time:
30/04/2024
Issue Reoccurance#:
Actual Initial Response:
30/04/2024
Resolution:
Problems: user enquire any report can do SST calculation
Step to simulate the problem: confirm and advise user
Root cause: user enquire - MCC
Current outcome: get to know more detail from user
Time spent on: advise user, check with Leong
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Hi Morning. may i check with you, for express365, is there any report or function that can ease the SST submission workings?
History
#1 Updated by Alfred Tan 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- Esclation Time set to 30/04/2024
- Actual Initial Response set to 30/04/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 5 months ago
- Status changed from Pending Client Verification to Support In Progress
for now i based on list of payment received to work on the SST submission amount
#4 Updated by Alfred Tan 5 months ago
- Due date changed from 03/05/2024 to 10/05/2024
- Status changed from Support In Progress to Pending Client Verification
- Priority changed from P4 - Low to P5 - Feature Request
- SLA Delivery changed from 03/05/2024 to 10/05/2024
- Resolution updated (diff)
#5 Updated by Alfred Tan 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved