Production Ticket(ST) #11589
Express365 - POS account cannot login
Job Remark:
Ticket Logged Date:
30/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
29/04/2024
SLA Delivery:
29/04/2024
Esclation Time:
29/04/2024
Issue Reoccurance#:
Actual Initial Response:
29/04/2024
Resolution:
Problems: user cannot login to POS system
Step to simulate the problem: check and understand POS system already have another user login
Root cause: user request - MCC
Current outcome: user can login POS system
Time spent on: simulate and check with principal
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Morning
Can't login
History
#1 Updated by Alfred Tan 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 50 to 100
- Esclation Time set to 29/04/2024
- Actual Initial Response set to 29/04/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved