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Production Ticket(ST) #11588

Express365 - Enquire on Integrate with Easy Store

Added by Alfred Tan 5 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P5 - Feature Request
Assignee:
Alfred Tan
Start date:
26/04/2024
Due date:
10/05/2024
% Done:

100%

Estimated time:
Spent time:
2.00 h
Job Remark:
Ticket Logged Date:
26/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
26/04/2024
SLA Delivery:
10/05/2024
Esclation Time:
03/05/2024
Issue Reoccurance#:
Actual Initial Response:
03/05/2024
Resolution:

escalate to Kamal

Problems: Both parties not willing to proceed do the integration
Step to simulate the problem: internal checking
Root cause: User clarification - MCC
Current outcome: Easy Store take over the integration task
Time spent on: internal checking and confirmation

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

Company - Hua Chian Engineering

We sign out with EasyStore Software and would like to integrate EXPRESS 365 into that to smooth line whole company system
Express 365 can do integrate for huachian to EasyStore or EasyStore will do it parts to help on the integration
yes as an open api software for other to integrate in or migrate data out and in
Custom API integration
https://www.easystore.co/en-my/apps/browse/accounting-and-tax

I means i need that to be link to my accounting inventory for me to try demo .. can allow that for the deme? [ otherwise, nothing can be play with on the demo ]
The EasyStore have confirmed the allow the integration to your e-commerce system and here with the link that we need FAV365 to take action to proceed further for us [ urgently ] - pls share to the developer for his action :
https://developers.easystore.co/docs/api/getting-started

Herewith the person in charge - Mr Khor ( June )

History

#1 Updated by Alfred Tan 5 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Alfred Tan 5 months ago

Hi Mr June, upon checking, currently express365 not doing any call to others API at the moment.

#3 Updated by Alfred Tan 5 months ago

Hi, to update the status,

after getting more information regarding the company 'Hua Chian Engineering' and also discussion with EasyStore person.

company 'Hua Chian Engineering' sign up a Unified Customer Experience (UCX) system in EasyStore that would need data integration to EaayStore system. In future, would like to Sign up the Express365 's POS system as well.

Currently, we stuck at which side to step in to do integration.

Refers from Express365 at the moment not decide to call the API from EasyStore to integrate the stock data to EasyStore system.

EasyStore person suggested to company 'Hua Chian Engineering', ask express365 to do the integration call EastStore 's API.

Both parties do not want to do this integration for customer.

What should we told anythings to Express365 principal, EasyStore, Customer?

#4 Updated by Alfred Tan 5 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 40 to 60
  • Esclation Time set to 03/05/2024
  • Actual Initial Response set to 03/05/2024
  • Resolution updated (diff)

#5 Updated by Alfred Tan 4 months ago

  • % Done changed from 60 to 100
  • Resolution updated (diff)

#6 Updated by Alfred Tan 4 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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