Production Ticket(ST) #11586: hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft. - Datanory - SNEKKU - Redmine

Production Ticket(ST) #11586

hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.

Added by Muhammad Arif 5 months ago. Updated 5 months ago.

Status:

Ticket Resolved

Priority:

P2 - High

Assignee:

Muhammad Arif

Start date:

29/04/2024

Due date:

30/04/2024

% Done:

Estimated time:

Job Remark:

Ticket Logged Date:

30/04/2024

Ticket No.:

Related Ticket ID:

Type:

SLA Initial Response:

29/04/2024

SLA Delivery:

30/04/2024

Esclation Time:

Issue Reoccurance#:

Actual Initial Response:

29/04/2024

Resolution:

no issue

Requester ExpectedDeliveryDate:

Delay Justification:

Priority Seq:

Effort (Hour):

External Ticket #:

None

Description

hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft. but after that, few hours later, then it appears, but my colleague they didnt aware actually it took how long to sync the data to Mysoft. so pls assist.

and another question, due to tmr is month end closing, and accounts dept worry that has approved collection didnt sync to Mysoft on the same day, they wish to know to trace back all the approved transaction have successfully sync to Mysoft？

Snekku - Collection integrated to mysoft 29 April 2024.xlsx (10.2 KB) Snekku - Collection integrated to mysoft 29 April 2024.xlsx

Muhammad Arif, 30/04/2024 11:53 AM