Production Ticket(ST) #11585
hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error
Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
-
Start date:
29/04/2024
Due date:
30/04/2024
% Done:
0%
Estimated time:
Job Remark:
Ticket Logged Date:
30/04/2024
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
29/04/2024
SLA Delivery:
30/04/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
29/04/2024
Resolution:
root cause: user's file got additional details
Solution: advise and provide sample with correct format to user
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
but can tick customer JNM at here
History
#1 Updated by Muhammad Arif 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammad Arif 5 months ago
- Status changed from Support In Progress to Pending Client Feedback
Hi @~Daphne Lee , can you share with us the file?
#3 Updated by Muhammad Arif 5 months ago
- File Route Plan Import Template.xlsx Route Plan Import Template.xlsx added
- Status changed from Pending Client Feedback to Support In Progress
#4 Updated by Muhammad Arif 5 months ago
- File Route Plan Import Template (1).xlsx Route Plan Import Template (1).xlsx added
- Status changed from Support In Progress to Pending Client Verification
- Resolution updated (diff)
here is the sample, i have modified the file you provided for your reference
you can proceed to import using this file
#5 Updated by Muhammad Arif 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved