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Production Ticket(ST) #11568

DAILYFRESH - Unable to upload

Added by Muhammed Azhar Mohamed Maideen 5 months ago. Updated 5 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
Muhammad Arif
Start date:
26/04/2024
Due date:
28/04/2024
% Done:

50%

Estimated time:
Spent time:
0.50 h
Job Remark:
Ticket Logged Date:
26/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
26/04/2024
SLA Delivery:
28/04/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
09/05/2024
Resolution:

-- As I simulate there is no issue

already checked with user

root cause no root cause

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

WhatsApp Video 2024-04-26 at 15.18.39_bd486b76.mp4 (6.55 MB) WhatsApp Video 2024-04-26 at 15.18.39_bd486b76.mp4 Muhammed Azhar Mohamed Maideen, 26/04/2024 03:48 PM
Screenshot 2024-04-27 092055.png (201 KB) Screenshot 2024-04-27 092055.png Rashdan Hussin, 27/04/2024 09:18 AM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Subject changed from Snekku- Unable upload to Daily Fresh- Unable upload

#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

Already request user to upload database for further checking

#3 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

requested PNG04 user to upload database for further checking

#4 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

#5 Updated by Rashdan Hussin 5 months ago

- User said cannot upload.
- User cannot upload. Error popup

#6 Updated by Rashdan Hussin 5 months ago

  • Status changed from Assigned To to Support In Progress

#7 Updated by Rashdan Hussin 5 months ago

  • Subject changed from DAILYFRESH - User cannot find customer and unable to upload to DAILYFRESH - Unable to upload
  • Status changed from Support In Progress to Pending Client Feedback
  • % Done changed from 0 to 50
  • Type set to Support Request

#8 Updated by Muhammad Arif 5 months ago

  • Assignee changed from Rashdan Hussin to Muhammad Arif

#9 Updated by Muhammad Arif 5 months ago

not found where user reported about upload issue.
I found user reported about download issue (customer not found) - but seems like different issue.

#10 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Pending Client Feedback to Ticket Resolved
  • Actual Initial Response set to 09/05/2024
  • Resolution updated (diff)

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