Production Ticket(ST) #11514
GOLDCREST - unit price rm20, when confirm jump to rm1000
Job Remark:
Ticket Logged Date:
22/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
22/04/2024
SLA Delivery:
24/04/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
22/04/2024
Resolution:
1) Check the invoice in the sql db and mobile db. Got no issue. All price are correct.
2) Do simulate by create the sales order exactly as user do. Can replicate the issue.
3) Escalate to level 3. https://app.clickup.com/t/86ep6j52t
4) Release new version, 3.2.20.2
Root cause: Display price issue for history.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi pls check, unit price rm20, when confirm jump to rm1000 ?
History
#1 Updated by Rashdan Hussin 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 5 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 22/04/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 5 months ago
#4 Updated by Rashdan Hussin 5 months ago
- Due date changed from 24/04/2024 to 26/04/2024
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100