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Production Ticket(ST) #11512

TSH - geo fencing report photo not show out

Added by Rashdan Hussin 5 months ago. Updated 5 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Rashdan Hussin
Start date:
22/04/2024
Due date:
29/04/2024
% Done:

100%

Estimated time:
Spent time:
4.00 h
Job Remark:
Ticket Logged Date:
22/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
22/04/2024
SLA Delivery:
29/04/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
22/04/2024
Resolution:

1) Run profiler to get the sp details.
2) Exec the sp to get data.
3) Escalate to level 3. https://app.clickup.com/t/86ep6vymr
4) Change the format of photo url.

Root cause: Photo url format.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Morning Rashdan, for TSH, geo fencing report photo not show out,can help check and revert back to customer?

157134c0-f679-45b6-90b3-6388bb1239d2.jpg (168 KB) 157134c0-f679-45b6-90b3-6388bb1239d2.jpg Rashdan Hussin, 22/04/2024 10:05 AM

History

#1 Updated by Rashdan Hussin 5 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Rashdan Hussin 5 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • % Done changed from 0 to 50
  • Actual Initial Response set to 22/04/2024
  • Resolution updated (diff)

exec sp_rpt_geo_fencing_report
@checkin_start_date='2024-03-01 00:00:00',
@minRadius=N'',
@checkin_end_date='2024-03-31 00:00:00',
@maxRadius=N'',
@branch=N'F89A1CDD-CB05-4AA8-803A-EAC7EDC7DC07,fd6d08a2bdaa446dae7aa8a0d905fc63',
@area=N'7888284A-6A48-4A57-8B15-83FB55A700EC,B6660A58-AE5E-4710-8509-4055A938C617,923914CA-A064-4595-AF6E-D279D7B95EF0,C4D77CB8-2C08-49C8-8AD5-BA5B37E41C4D,DB36099C-8B56-4B40-A89E-A24BCE34CF01,5AF53186-FFF3-4F31-AD4A-162B6F88008E,2D4C9CF8-8704-4447-8F81-3E9581160073,82CC94F5-835B-4E74-BC0B-69130FE6F0CD,8133E06B-3505-4541-9BE0-DA615D4F1FB5,3F3ADD0A-15E9-45F6-B29D-5EA11E28857D,A8D3EC07-3DDC-456C-91AB-745709401103,57FEB0D1-D4A3-4612-A613-40986C7A40F8,AF8E17F6-B346-4BB3-ABA3-7225BBAC6879,6083F9F1-AE41-488F-A81D-1CF69A8D6FD4,01615930-3750-4547-826A-83731FF18803,75FBCDC4-A26E-4127-8E5E-C3C24C6E4896,9284495D-A881-4CDC-B5DD-16315F4A2456',
@salesman=N'4d4359369d134a8ba376c77591b3131b',
@tenant_id=N'TSH'

#3 Updated by Rashdan Hussin 5 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification
  • % Done changed from 50 to 90
  • Resolution updated (diff)

#4 Updated by Rashdan Hussin 5 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

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