Production Ticket(ST) #11510
SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
Job Remark:
Ticket Logged Date:
21/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
21/04/2024
SLA Delivery:
28/04/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
22/04/2024
Resolution:
1) Simulate using On Behalf. Can replicate the issue.
2) Escalate to level 3. https://app.clickup.com/t/86ep6kjvj
3) Release new version, 3.2.20.2
Root cause: Infinity loop issue when retrieving data from realm.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Previous here got amount and can view oustanding invoice, but now not available?
History
#1 Updated by Rashdan Hussin 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 5 months ago
- File ab7322f4-77f1-4ef5-837d-6fa6df4bcd42.jpg ab7322f4-77f1-4ef5-837d-6fa6df4bcd42.jpg added
- Status changed from Support In Progress to Pending Client Feedback
- % Done changed from 0 to 50
As photo attached, my device can view the amount. Can you please upload database for me do further checking. And please make sure to use latest apps version
#3 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Feedback to Escalated to Level 3
- Actual Initial Response set to 22/04/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 5 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100