Production Ticket(ST) #11502
SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
Job Remark:
Ticket Logged Date:
19/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
19/04/2024
SLA Delivery:
23/04/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
19/04/2024
Resolution:
1) Simulate the issue by do some collection. Able to replicate the issue.
2) Escalate to level 3. https://app.clickup.com/t/86ep659yq
3) Release new apps version, 3.2.19.4
Root cause: Generate collection doc no. Function got issue
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Rashdan Hussin 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 5 months ago
- Subject changed from Snekku-hi @Azhar13 why user MC collection number dont have number 5? to SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- Due date changed from 22/04/2024 to 23/04/2024
- Status changed from Support In Progress to Escalated to Level 3
- Priority changed from P3 - Medium to P2 - High
- Start date changed from 20/04/2024 to 19/04/2024
- % Done changed from 0 to 50
- Type set to Support Request
- SLA Delivery set to 23/04/2024
- Actual Initial Response set to 19/04/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 5 months ago
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 5 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100