Production Ticket(ST) #11500
SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
1) Escalate to level 3. https://app.clickup.com/t/86ep659yq
2) Release new apps version, 3.2.19.4
Root cause: Generate collection doc no. Function got issue
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
hi arif this is the issue where the collection number is different but the invoice details are same.
As we checked in the data base all the details are diffferent. So We claimed that it could be the mobile issue. Need to further check on this
select * from txn_mobile_collection_invoice i
inner join txn_mobile_collection_header h on h.col_id = i.col_id
inner join txn_invoice_history_header ih on ih.invoice_id = i.inv_id
where h.col_id in (
select * from txn_mobile_collection_header
where col_no in (
'CCMN5000011-240418',
'CCMN5000010-240418'
)
)
order by i.created_date desc
select * from txn_mobile_collection_header
where col_id in (
'4d89c1de-442d-4955-8818-0b2668f45c67'
)
select * from di_mobile_txn_collection_invoices_at
select * from txn_mobile_collection_invoice where inv_id in('2708F905089548C2B0FBE3FE829DE73E','43A75970CED444ADA40B0413084AFA09','5C27315CCF294864847963981335EC61','8534F5FACCC842AB946B2CF45BA47842','8E8F219D54AF44E8B20994E3E7AFA650' )
-- this invoice are on CCMN5000010-240418
select * from txn_invoice_history_header where invoice_no in('in24/007023','in24/006561','in24/007411','in24/005779','in24/007684' )
--2708F905089548C2B0FBE3FE829DE73E
--43A75970CED444ADA40B0413084AFA09
--5C27315CCF294864847963981335EC61
--8534F5FACCC842AB946B2CF45BA47842
--8E8F219D54AF44E8B20994E3E7AFA650
Select * from txn_mobile_collection_header where col_no= 'CCMN5000011-240418'
Select * from txn_mobile_collection_header where col_no= 'CCMN5000010-240418'
#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif
#3 Updated by Rashdan Hussin 5 months ago
- Project changed from Datanory to Datanory - SNEKKU
- Subject changed from Sneku- @Azhar13 morning, when doing the collection, we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011, and when we go to web to to SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- Due date changed from 22/04/2024 to 23/04/2024
- Assignee changed from Muhammad Arif to Rashdan Hussin
- Type set to Support Request
- SLA Delivery set to 23/04/2024
@Azhar MCC morning, when doing the collection, we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011, and when we go to web to check, it is CCMN5000010. pls help to check why like this. tq
#4 Updated by Rashdan Hussin 5 months ago
- Status changed from Assigned To to Support In Progress
#5 Updated by Rashdan Hussin 5 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 19/04/2024
- Resolution updated (diff)
#6 Updated by Rashdan Hussin 5 months ago
escalate to azhar
end shift
need to test
#7 Updated by Rashdan Hussin 5 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
#8 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Escalated to Level 3 to Support In Progress
#9 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- File Collection_25-04-2024_SNEKKU.pdf Collection_25-04-2024_SNEKKU.pdf added
- File Collection_25-04-2024_SNEKKU_2.pdf Collection_25-04-2024_SNEKKU_2.pdf added
- File Screenshot_2024-04-25-16-34-57-53_a857bd078bbed84298d0f85f61ca80ab.jpg Screenshot_2024-04-25-16-34-57-53_a857bd078bbed84298d0f85f61ca80ab.jpg added
- File WhatsApp Image 2024-04-25 at 16.37.09_8e30da8b.jpg WhatsApp Image 2024-04-25 at 16.37.09_8e30da8b.jpg added
- File Screenshot_2024-04-25-16-34-57-53_a857bd078bbed84298d0f85f61ca80ab.jpg Screenshot_2024-04-25-16-34-57-53_a857bd078bbed84298d0f85f61ca80ab.jpg added
As I simulate in the production :
Org_id= Snekku
Outlet= 5p510- TanLye Keat()
Collection number= CCMN5000018-250424== Inv number= 23/028818
Collection number= CCMN5000019-250424=inv number = in24/008346
I have done a simulation in a production as I checked in printing invoice and summary, the invoice are different and collectionnumber also different
#10 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- File EOD_22-04-2024.pdf EOD_22-04-2024.pdf added
- File EOD_19-04-2024.pdf EOD_19-04-2024.pdf added
As I tested the value in the print preview as same as in the summary report with different collection number and differnet invoice
till now I could not replicate the issue where different collection number and same invoice amount
need further checking on this to replicate the same issue that customer faced,
#11 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
#12 Updated by Rashdan Hussin 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 50 to 100
- Resolution updated (diff)
#13 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved