Project

General

Profile

Production Ticket(ST) #11495

Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video

Added by Muhammed Azhar Mohamed Maideen 5 months ago. Updated 5 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Azhar Mohamed Maideen
Start date:
18/04/2024
Due date:
22/04/2024
% Done:

100%

Estimated time:
Spent time:
6.00 h
Job Remark:
Ticket Logged Date:
18/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
18/04/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
24/04/2024
Resolution:

Find no issue from simulation. Suspect due to user network and advise user to re-download.Collecting speed test for network standard evaluation. Case closed

Root Cause : Network Issue

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

WhatsApp Image 2024-04-18 at 13.03.47_a2b0d37c.jpg (114 KB) WhatsApp Image 2024-04-18 at 13.03.47_a2b0d37c.jpg Muhammed Azhar Mohamed Maideen, 18/04/2024 04:21 PM
WhatsApp Video 2024-04-18 at 13.02.16_f4c2f83a.mp4 (5.23 MB) WhatsApp Video 2024-04-18 at 13.02.16_f4c2f83a.mp4 Muhammed Azhar Mohamed Maideen, 18/04/2024 04:21 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Assigned To to Support In Progress

hi @~Leewei based on our simulation, we successfully replicated the activity and discovered that the images are visible. This leads us to suspect a potential network problem. We suggest requesting the salesmen to visit the specific outlet, upload the transactions, download them again, . Based from our testing thee minimum requirement for stable network 5Mbps. Further, since this is a repetitive issue. Please request user to run a speed test on the location that he perform full download. Do share with us speed test result for our analysis.at the moment, please ensure user have strong network during the download and perform re-download to resolve the missing photo in mobile issue. Let us know if you need further assistance on this. thank you.

#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

Handover to rashdan shift changeover

#3 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 100
  • Resolution updated (diff)

#4 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 24/04/2024

Also available in: Atom PDF