Production Ticket(ST) #11494
TSH - mobile apps nothing to receive after perform goods request approval
Start date:
18/04/2024
Due date:
20/04/2024
% Done:
100%
Estimated time:
Job Remark:
Ticket Logged Date:
18/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
18/04/2024
SLA Delivery:
20/04/2024
Esclation Time:
20/04/2024
Issue Reoccurance#:
Actual Initial Response:
18/04/2024
Resolution:
1) Check if there any van request still not approve.
2) Check in database which van request still not received.
3) Found that the van request have been received. The not received one can found in mobile.
Root cause: Cannot identify yet since cannot replicate the issue.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Due date changed from 19/04/2024 to 23/04/2024
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
Handover rashdan
Changeover Shift
#2 Updated by Rashdan Hussin 5 months ago
- Subject changed from TSH- Hi @~Rashdan Hussin , mobile apps nothing to receive after perform goods request approval. Need your assistance to check on this latest version apps. to TSH - mobile apps nothing to receive after perform goods request approval
- Status changed from Assigned To to Support In Progress
TSH - Hi @~Rashdan Hussin , mobile apps nothing to receive after perform goods request approval. Need your assistance to check on this latest version apps.
#3 Updated by Rashdan Hussin 5 months ago
- Due date changed from 23/04/2024 to 20/04/2024
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- Type set to Support Request
- SLA Delivery set to 20/04/2024
- Esclation Time set to 20/04/2024
- Actual Initial Response set to 18/04/2024
- Resolution updated (diff)
select a.van_goods_request_no, * from txn_mobile_van_goods_receive b
inner join txn_mobile_van_goods_request_header a on b.van_goods_request_hdr_id = a.van_goods_request_hdr_id
where a.org_id = 'tsh'
order by goods_receive_date desc
#4 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100