Production Ticket(ST) #11476
Snekku- hi @~Jann Yap @~Ang Ming How CCMS1000002, CCMS1000003 approved, but not in mysoft, please assist, thanks
Job Remark:
Ticket Logged Date:
17/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
17/04/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
17/04/2024
Resolution:
Hi @~Sharon Chan @~Leewei , both cheque no changed to shorter format and posted to mysoft
Root cause- user operational issue
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
Hi @~Leewei, these 2 collections not in mysoft due to the cheque no. length
CCMS1000002 - Alliance 011721(15/4)
CCMS1000003 - Alliance 004831(15/4)
Mysoft cheque no maximum length is 20 characters, the 2 cheque no above is 21 characters, can we trim the number?
Now have to change the
sorry, pls help to change to ALLB 011721 and ALLB 004831, later will provide std formate to sales team
#3 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- Resolution updated (diff)
As I checked with shan you the batching process already done the process
#4 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 17/04/2024