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Production Ticket(ST) #11475

TSH - invoices that received cash payment yet the system & report still show unpaid

Added by Rashdan Hussin 5 months ago. Updated 5 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Rashdan Hussin
Start date:
17/04/2024
Due date:
24/04/2024
% Done:

100%

Estimated time:
Spent time:
0.50 h
Job Remark:
Ticket Logged Date:
17/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
17/04/2024
SLA Delivery:
24/04/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
17/04/2024
Resolution:

Study the listed invoice and conclude that the problem no longer persist. Issue has been fixed. Brief louise and ticket closed.

Root Cause : Server Deadlock Incident

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

- Hi @Louise MCC, this is the list of invoices that received cash payment yet the system & report still show unpaid.
- It's effect reporting accuracy & invoice with CN.

CotraSalesPaidYetReportUnpaid.xlsx (23.8 KB) CotraSalesPaidYetReportUnpaid.xlsx Rashdan Hussin, 17/04/2024 10:26 AM

History

#1 Updated by Rashdan Hussin 5 months ago

  • Status changed from Assigned To to Support In Progress
  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

- handover to azhar
- end shift

'INC06000318-240123', 'INC06000521-240220', 'INC06000599-240227', 'INC06000141-240312', 'INC06000215-240319', 'INC06000081-231217', 'INC06000202-240107', 'INC06000291-240118', 'INTSH000017-240207', 'INC06000091-231219', 'INC06000138-231226', 'INC06000208-240109', 'INC06000235-240110', 'INC06000269-240117', 'INC06000341-240124', 'INC06000369-240131', 'INC06000201-240107', 'INC06000282-240118', 'INC06000104-231220', 'INC06000227-240110', 'INC06000332-240123', 'INC06000333-240123', 'INC06000354-240130', 'INC06000084-231217', 'INC06000238-240111', 'INC06000203-240107', 'INC06000283-240118', 'INTSH000008-240206', 'INC06000088-240309', 'INC06000082-231217', 'INC06000249-240113', 'INC06000294-240118', 'INTSH000016-240207', 'INC06000448-240208', 'INC06000093-231219', 'INC06000139-231226', 'INC06000210-240109', 'INC06000211-240109', 'INC06000272-240117', 'INC06000273-240117', 'INC06000344-240124', 'INC06000345-240124', 'INC06000371-240131', 'INC06000372-240131', 'INC06000083-231217', 'INC06000250-240113', 'INTSH000021-240207', 'INTSH000022-240207', 'INTSH000034-240207', 'INC06000085-231218', 'INC06000205-240108', 'INC06000206-240108', 'INC06000256-240114', 'INC06000257-240114', 'INC06000292-240118', 'INC06000293-240118', 'INC06000297-240121', 'INC06000298-240121', 'INTSH000019-240207', 'INTSH000020-240207', 'INC06000088-231219', 'INC06000136-231226', 'INC06000307-240122', 'INTSH000038-240207', 'INTSH000041-240207', 'INC06000095-231219', 'INC06000275-240117', 'INC06000089-231219', 'INC06000343-240124', 'INC06000358-240130', 'INC06000427-240207', 'INC06000530-240220', 'INC06000128-240312', 'INC06000720-240402', 'INC06000716-240401', 'INC06000137-240312', 'INTSH000036-240207', 'INC06000080-231217', 'INC06000134-231223', 'INC06000148-231227', 'INC06000207-240108', 'INC06000252-240113', 'INC06000284-240118', 'INC06000300-240122', 'INTSH000013-240206', 'INC06000225-240110', 'INC06000337-240124', 'INC06000338-240124', 'INC06000353-240130', 'INC06000429-240207', 'INC06000042-240213', 'INC06000470-240214', 'INC06000540-240221', 'INC06000062-240306', 'INC06000086-231219', 'INC06000316-240123', 'INC06000357-240130', 'INC06000228-240110', 'INC06000355-240130', 'INC06000127-231223', 'INC06000288-240118', 'INC06000436-240207', 'INC06000609-240228', 'INC06000067-240306', 'INC06000220-240320', 'INC06000734-240403', 'INC06000015-231206', 'INC06000096-231219', 'INC06000214-240109', 'INC06000276-240117', 'INC06000346-240124', 'INTSH000012-240206', 'INC06000482-240215', 'INC06000086-240309', 'INC06000102-231220', 'INC06000143-231226', 'INC06000217-240109', 'INC06000277-240117', 'INC06000348-240124', 'INC06000375-240131', 'INTSH000033-240207', 'INC06000302-240122', 'INTSH000029-240207', 'INC06000108-240311', 'INC06000193-240318', 'INC06000334-240123', 'INTSH000030-240207', 'INC06000073-231212', 'INC06000118-231221', 'INTSH000028-240207', 'INC06000195-240318', 'INTSH000037-240207', 'INC06000709-240401', 'INC06000549-240221', 'INC06000041-231209', 'INC06000251-240113', 'INC06000286-240118', 'INTSH000010-240206', 'INTSH000011-240206', 'INC06000350-240130', 'INC06000452-240208', 'INC06000494-240218', 'INC06000558-240222', 'INC06000714-240401', 'INTSH000007-240206', 'INC06000098-231220', 'INC06000223-240110', 'INC06000279-240117', 'INC06000368-240131', 'INC06000472-240214', 'INC06000605-240228', 'INC06000076-240306', 'INC06000020-231206', 'INC06000229-240110', 'INC06000331-240123', 'INC06000422-240206', 'INC06000423-240206', 'INC06000535-240220', 'INC06000058-240305', 'INC06000203-240319', 'INC06000133-231223', 'INTSH000003-240204', 'INC06000003-231205', 'INC06000063-231212', 'INC06000281-240117', 'INC06000428-240207', 'INC06000538-240221', 'INC06000587-240227', 'INC06000122-240312', 'INC06000247-240113', 'INTSH000018-240207', 'INC06000012-231206', 'INC06000100-231220', 'INC06000144-231226', 'INC06000218-240109', 'INC06000349-240124', 'INC06000131-231223', 'INC06000301-240122', 'INC06000111-240311', 'INC06000321-240123', 'INC06000413-240206', 'INC06000524-240220', 'INC06000135-240312', 'INTSH000002-240204', 'INC06000209-240109', 'INC06000174-240316', 'INC06000567-240224', 'INC06000624-240323', 'INC06000319-240123', 'INC06000409-240206', 'INC06000537-240221', 'INC06000046-240305', 'INC06000139-240312', 'INC06000214-240319', 'INC06000729-240402', 'INC06000094-231219', 'INC06000108-231221', 'INC06000124-231223', 'INC06000149-231227', 'INC06000197-240107', 'INC06000198-240107', 'INC06000199-240107', 'INC06000204-240107', 'INC06000258-240114', 'INC06000263-240114', 'INC06000264-240114', 'INC06000295-240121', 'INC06000296-240121', 'INC06000299-240121', 'INTSH000023-240207', 'INTSH000024-240207', 'INTSH000025-240207', 'INTSH000026-240207', 'INC06000317-240123', 'INTSH000039-240207', 'INC06000146-231226', 'INTSH000004-240204', 'INC06000142-231226', 'INC06000347-240124', 'INC06000112-231221', 'INC06000243-240111', 'INC06000322-240123', 'INTSH000031-240207'

#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 100
  • Resolution updated (diff)

Find out from the invoice list, only transactions uploaded on 6th December 2023 facing issue. It seems recalculation the collection multiple time which cause the invoice balance figure incorrect.

Brief louise on the findings and for client to void the testing made on 6th December 2023. They need to void because we confirm with Jia Tien that server was having deadlock issue that time.

Verify by performing simulation that the issue has been resolved and not replicable. Jia Tien also confirmed that issue has been permanently fix.

Case Closed

Root Cause : Server Deadlock Incident

#3 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

This One has to Follow up on coming Monday

#4 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

#5 Updated by Rashdan Hussin 5 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Actual Initial Response set to 17/04/2024

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