Production Ticket(ST) #11474
SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
1) Get the photo from mobile database
2) Try recover the photo
3) User prefer to reshoot
Root cause: Apps update
None
Description
Hi @Rashdan Hussin user MS6 take photo but no upload, now shown none photo need to upload
History
#1 Updated by Rashdan Hussin 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 5 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
- handover to azhar
- end shift
#3 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
the real issue is
he already made txn
in txn consist take photo-- what have to ask the user
MAy we know specifically which photo module does salesman perform upload is it customer detail module or transaction module?
#4 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
hi @Azhar13 MS6 done upload database
Rashdan this user already uploaded database But have not further check yet due to time contraint
#6 Updated by Rashdan Hussin 5 months ago
- File SNEKKU MS6 Customer Photo Not Upload.xlsx SNEKKU MS6 Customer Photo Not Upload.xlsx added
- Status changed from Support In Progress to Pending Client Feedback
@~Leewei Attached is photo listing which not yet upload by MS6. Can you verify the photo belong to which customer. We will try assist to recover these photo
[16:23, 23/04/2024] +60 17-739 5515: hi @Rashdan Hussin he will reshoot. But why not upload then upload photo shown 0 ya?
[16:33, 23/04/2024] Rashdan Hussin: The reason why user see 0 photos available for upload is due to a recent app version update that addressed some issues related to photo uploads. When user updated his app version, it affected the availability of photos that were taken prior to the update but hadnt been uploaded yet.
However, the photos user took before the update are still stored in his mobile database, but the update might have caused them to become temporarily inaccessible for upload
#7 Updated by Rashdan Hussin 5 months ago
- % Done changed from 0 to 50
#8 Updated by Rashdan Hussin 5 months ago
- File SNEKKU MS6 Customer Photo Not Upload.xlsx SNEKKU MS6 Customer Photo Not Upload.xlsx added
- Status changed from Pending Client Feedback to Ticket Resolved
- % Done changed from 50 to 100
- Actual Initial Response set to 17/04/2024
- Resolution updated (diff)