Production Ticket(ST) #11461
Express365 - Inquiry on stock deduction
Job Remark:
Ticket Logged Date:
16/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
16/04/2024
SLA Delivery:
18/04/2024
Esclation Time:
16/04/2024
Issue Reoccurance#:
Actual Initial Response:
16/04/2024
Resolution:
Problems: twice quantity deduction
Step to simulate the problem: check and simulate issue
root cause: user inquiry
Current Outcome: advise user to use stock adjustment to add back the stock quantity
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Hi, may I know why the stock was deducted twice when I opened DO and invoice at the same time?
History
#1 Updated by Alfred Tan 5 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 10 to 70
#2 Updated by Alfred Tan 5 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 16/04/2024
- Actual Initial Response set to 16/04/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 70 to 100