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Production Ticket(ST) #11445

Snekku- hi @Azhar13 @~shanyou, CN done deduct, but still in collection, please assist

Added by Muhammed Azhar Mohamed Maideen 5 months ago. Updated 5 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Start date:
15/04/2024
Due date:
16/04/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
18/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
15/04/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
15/04/2024
Resolution:

As I check with shan you he found there is a bug at the back end side. Already escalate to l3 for further checking.

Root cause- bug
https://app.clickup.com/t/86ep3twmp

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description

History

#1 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Project changed from Datanory to Datanory - SNEKKU

#2 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Assigned To to Support In Progress

#3 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Support In Progress to Pending Client Feedback

hi @~Leewei may we know, salesman use the cn for which invoice?

#4 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Pending Client Feedback to Escalated to Level 3
  • Resolution updated (diff)

#5 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification

#6 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

SELECT

b.customer_code,
b.customer_name,
*

FROM

txn_invoice_history_header a

INNER JOIN

customer b ON a.customer_id = b.customer_id

WHERE

a.org_id ='snekku'  
AND b.customer_code like'10812'
order by a.created_date desc
select * from member where member_id= '054e3f6fc4bb4bbf98f791a6db0f54b4'
select * from stg_accounting_import_credit_note where DOC_NO= 'CN24/001190' order by CREATED_DATE desc
-- in staging table the balance is 0
select * from txn_credit_note_history_header where customer_id= '616DF5CFC28B48A2BE55EBE0A2B9BAC3' order by created_date desc
-- credit note balance I notice there is 63.45 instead of 0
select * from txn_credit_note_history_detail where credit_note_id= 'F09E5BC2A2944E798985CBEED527205A' order by created_date desc
select s.BALANCE, s.DOC_NO
from stg_accounting_import_credit_note s
INNER JOIN sync_integration_token t ON t.token_id = s.TOKEN_ID
inner join txn_credit_note_history_header h on h.credit_note_no = s.DOC_NO
WHERE s.TOKEN_ID = '522DFDB9-59EB-4464-BD7E-761C916C92Bf' AND s.PROCESS_ID = '8652446e-c0e9-4c29-861e-febe4432410c' and h.credit_note_balance <> cast(s.BALANCE as decimal(18,2)) and s.DOC_NO= 'CN24/001190'

select * from txn_credit_note_history_header_at where credit_note_no like 'CN24/001190' order

#7 Updated by Muhammed Azhar Mohamed Maideen 5 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 15/04/2024

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