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Production Ticket(ST) #11443

SUNTORY - Reporting and invoice printing issue

Added by Rashdan Hussin 6 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Rashdan Hussin
Start date:
12/04/2024
Due date:
24/05/2024
% Done:

100%

Estimated time:
Spent time:
24.00 h
Job Remark:
Ticket Logged Date:
12/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
13/04/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
12/04/2024
Resolution:

All reporting tested fine.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Reporting issue:
- Sales Invoice Detail Report
- Other reports seem to be no issue

SFA Transaction print issue:
- Goods Return, Invoice, Credit Note
- Date from 5/4/2024 print out empty data
- Date before 5/4/2024 seem to be no issue


a3f704f2-b214-40eb-b217-8f60bebc4afc.jpg (107 KB) a3f704f2-b214-40eb-b217-8f60bebc4afc.jpg Rashdan Hussin, 12/04/2024 06:45 PM
165aa818-c3df-4ed7-b795-bc61fed28f9b.jpg (103 KB) 165aa818-c3df-4ed7-b795-bc61fed28f9b.jpg Rashdan Hussin, 12/04/2024 06:45 PM

History

#1 Updated by Muhammad Arif 5 months ago

  • Status changed from Assigned To to Support In Progress

shared dataset got issue, need further checking. not enough time to check on Sunday. focus on urgent AO issue. SSRS can call, but report redirect unable to open dataset

#2 Updated by Muhammad Arif 5 months ago

  • Due date changed from 18/04/2024 to 23/04/2024

#3 Updated by Muhammad Arif 5 months ago

completed - Sales Invoice Detail Report : recreate shared dataset
Pending Invoice printing: in testing

#4 Updated by Muhammad Arif 5 months ago

  • Assignee changed from Muhammad Arif to Rashdan Hussin

#5 Updated by Rashdan Hussin 5 months ago

  • Assignee changed from Rashdan Hussin to Muhammad Arif

Testing finding:
- reporting issue solved. can show the report.
- sfa transaction printing still have issue.
- now all goods return, invoice, credit note printing show empty details.

#6 Updated by Muhammad Arif 4 months ago

  • Assignee changed from Muhammad Arif to Rashdan Hussin

hi rashdan, as discussed please try again. suspected got data issue, not reporting issue

#7 Updated by Muhammad Arif 4 months ago

  • Due date changed from 23/04/2024 to 24/05/2024

#8 Updated by Rashdan Hussin 4 months ago

  • Status changed from Support In Progress to Ticket Resolved
  • % Done changed from 0 to 100
  • Actual Initial Response set to 12/04/2024
  • Resolution updated (diff)

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