Production Ticket(ST) #11431
DAILYFRESH - Upload error for sel16
Job Remark:
Ticket Logged Date:
09/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
09/04/2024
SLA Delivery:
09/04/2024
Esclation Time:
09/04/2024
Issue Reoccurance#:
Actual Initial Response:
09/04/2024
Resolution:
1) Ask user to upload database.
2) Identify the error, data type issue.
3) Escalate to shu ern.
4) Error happen due to impact of the latest deployment regarding excluding 0 amount invoices from collection for Snekku. So, tech team reverted back to the previous version to solve this issue.
Root cause: Impact of the latest deployment regarding excluding 0 amount invoices from collection for Snekku.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- Uploading error couldn't fully uploaded.. we had try to upload it on yesterday evening and today morning. We also send data base for your further action..
- There's a few with this issue
- Jhr 05, 06, 07, SEL16, PRK 08, 09
- user MC2 unable upload SO (SNEKKU)
History
#1 Updated by Rashdan Hussin 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 6 months ago
- File 84977453-52cd-444c-938f-0035efd58f1e.jpg 84977453-52cd-444c-938f-0035efd58f1e.jpg added
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Esclation Time set to 09/04/2024
- Actual Initial Response set to 09/04/2024
- Resolution updated (diff)