Production Ticket(ST) #11402
TSH - There is an error when proceed to cancel the Invoice.
Job Remark:
Ticket Logged Date:
08/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
08/04/2024
SLA Delivery:
15/04/2024
Esclation Time:
09/04/2024
Issue Reoccurance#:
Actual Initial Response:
08/04/2024
Resolution:
1) Try simulate by create sales order and invoice.
2) Cannot find how to empty the warehouse filed.
3) Escalate to level 3. https://app.clickup.com/t/86ep2bx2c
Root cause: Empty warehouse field.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi @Rashdan Hussin, salesman wrongly select outlet (R01-S303) and recreate an Invoice for 7-11 (R01-S054). There is an error when proceed to cancel the Invoice.
History
#1 Updated by Rashdan Hussin 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 6 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 08/04/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 6 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Esclation Time set to 09/04/2024
- Issue happen is because the warehouse not include in the invoice.
- It was due to sales order and invoice logic changes by dev team recently.
- They separate the logic between so and invoice during mobile upload.
- Now they combine the logic back
#4 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100