Production Ticket(ST) #11398
Express365 - Supplier Invoice 's account code wrong
Job Remark:
Ticket Logged Date:
05/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
05/04/2024
SLA Delivery:
09/04/2024
Esclation Time:
08/04/2024
Issue Reoccurance#:
Actual Initial Response:
08/04/2024
Resolution:
Problems: Supplier Invoice 's account code wrong
Step to simulate the problem: escalate to Leong
root cause: user inquiry.
Current Outcome: this is because the default settings in preferences has set to 6010\000. the supplier invoice journal entry will set to this.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Account Code: 6009/000
Then the Journal Account Code why change it self to 6010/000
it should Account code 6009/000
History
#1 Updated by Alfred Tan 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 6 months ago
- Status changed from Support In Progress to Escalated to 3rd Party
- % Done changed from 0 to 60
- Esclation Time set to 08/04/2024
- Actual Initial Response set to 08/04/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 6 months ago
- File 64b07df7-0c55-406f-822e-4f7f2a043960.jpg 64b07df7-0c55-406f-822e-4f7f2a043960.jpg added
- Status changed from Escalated to 3rd Party to Pending Client Verification
- % Done changed from 60 to 100
- Resolution updated (diff)
#4 Updated by Alfred Tan 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved