Production Ticket(ST) #11365
To verify product price in the previous transaction (SO,return, collection)
Job Remark:
Ticket Logged Date:
03/04/2024
Ticket No.:
Related Ticket ID:
Type:
User Setup Issue
SLA Initial Response:
03/04/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
04/04/2024
Resolution:
As we kamal and arif was checked this issue. this is is due to user did not setup UOM correctlt that was the reason the the price was incorrect and the list was attached
case closed
Root cause - user setup issue
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
This task assigned by arif
Hi Azhar, please help Kamal on tomorrow morning (03 April 2024) to check and verify the product price in the previous transactions (SO, return, collection). If have any different price, please request Chong Yu to prepare patching script (Brief Chong Yu the root cause first)
History
#1 Updated by Muhammad Arif 6 months ago
- Due date changed from 05/04/2024 to 04/04/2024
need to do before lunch, because this considers as urgent, will affect their operations.
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- File prima-asia-incorrect-uom-rate-list.csv prima-asia-incorrect-uom-rate-list.csv added
- Status changed from Support In Progress to Ticket Resolved
- Type set to User Setup Issue
- Actual Initial Response set to 04/04/2024
- Resolution updated (diff)