Production Ticket(ST) #11364
Prima Asia- @+60 19-406 0922 pls check Agent Arul one I can’t open the images
Job Remark:
Ticket Logged Date:
03/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
03/04/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
09/04/2024
Resolution:
There is no route cause on this escalation.> requested user to clear data so that they can upload photo
Route cause- no route cause
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Support In Progress to Pending Client Feedback
For this ticket, we have requested the user to confirm whether they grant access to media files or not
(mobile-> settings Application --> datanory--> permission)
from our side we are waiting for customer feedback
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- File WhatsApp Image 2024-04-08 at 10.35.02_9565b6c9.jpg WhatsApp Image 2024-04-08 at 10.35.02_9565b6c9.jpg added
- Status changed from Pending Client Feedback to Pending Client Verification
- Resolution updated (diff)
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 09/04/2024