Production Ticket(ST) #11338
TSH- Hi @Rashdan, today our end facing an issue on items under promotion been discount twice.
Job Remark:
Ticket Logged Date:
01/04/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/04/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
09/04/2024
Resolution:
There is no issue on this escalation. As we tested our side it displays the product item price instead of discounted price. therefore the customer claimed that there is no scenario occur temporary, Case closed
Root cause- no route cause
Requester ExpectedDeliveryDate:
Delay Justification:
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Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#3 Updated by Muhammad Arif 6 months ago
Hi Azhar, as discussed, need to simulate using new trial app version.
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Escalated to Level 3 to Pending Client Feedback
hi is there any further more should we assist on this escallation?
We would like to close the ticket at our end upon your confirmation. Thanks
#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- File WhatsApp Image 2024-04-04 at 17.12.01_6e11b69e.jpg WhatsApp Image 2024-04-04 at 17.12.01_6e11b69e.jpg added
- Status changed from Pending Client Feedback to Pending Client Verification
- Resolution updated (diff)
#6 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 09/04/2024
- Resolution updated (diff)