Production Ticket(ST) #11333
snekkuHi, INJNL001374-240327 & INJNL001375-240327 double reflect in salesman activity report
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Ticket Logged Date:
01/04/2024
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01/04/2024
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Escalate for L3
this is due to bug. This issue passed to technical team to fix it
Root Cause- bugs
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Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Support In Progress to Escalate to 2nd Level Support
based on our finding from myself and Alfred .Regarding the Salesman Activity Report, it appears that there are duplicate entries for the invoices 'NJNL001374-240327' and 'INJNL001375-240327', both associated with the collection numbers 'CCJNL001208' and 'CCJNL001207' respectively. This duplication may be due to cancelled collections being included in the report. To address this, we need to verify with Miss Jann whether cancelled collections should be included in the report or not.
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Escalate to 2nd Level Support to Escalated to Level 3
- Resolution updated (diff)
#4 Updated by Muhammad Arif 6 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif
#5 Updated by Muhammad Arif 6 months ago
- Status changed from Escalated to Level 3 to Ready for Verification
#6 Updated by Muhammad Arif 6 months ago
- Status changed from Ready for Verification to Verification In Progress
#7 Updated by Muhammad Arif 6 months ago
- Status changed from Verification In Progress to Ticket Resolved