Production Ticket(ST) #11331
GOLDCREST - this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
Find out the issue is due to operation delete the invoice in autocount. Resolved by patching the old invoice in datanory as per user advice. Case closed
Root Cause : User Operational Issue
None
Description
Goldcrest issue
6. user WWX, customer 302N/056, inv paid and knock off but still showing in mobile
User said this invoice_no 'I296508' ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount. Mobile reff number was 'O296508'
History
#1 Updated by Rashdan Hussin 6 months ago
- Status changed from Assigned To to Support In Progress
From my checking, both invoice numbers are in the database. Invoice_no 'I296508' has been knocked off. Concern here is invoice_no 'O296508'. It comes from integration. I tried to find a doc number like that in autocount and couldn't find it. Need advice from @Assyafiq MCC @Arif MCC
select * from customer where org_id = 'goldcrest' and customer_code = '302N/056'
select * from member where org_id = 'goldcrest' and member_cd = 'wwx'
select * from txn_invoice_history_header where customer_id = '5B68D8B25BA2412CB69D0D65D1A66EAF' and invoice_no = 'I296508'
select * from txn_invoice_history_header where customer_id = '5B68D8B25BA2412CB69D0D65D1A66EAF' and invoice_no = 'O296508'
#2 Updated by Rashdan Hussin 6 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
- % Done changed from 0 to 50
Handover to azhar. Change shift.
Waiting client to reply. Meanwhile, you can ask shanyou or arif or afiq about this issue.
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammed Assyafiq Bin Ahmad Kamal
- Hand over to afiq for troubleshoot end to end
#4 Updated by Muhammed Assyafiq Bin Ahmad Kamal 6 months ago
- File simulate.png simulate.png added
Login as WWX in mobile and Find out the invoice still appear in mobile upon simulation. 1/4
#5 Updated by Muhammed Assyafiq Bin Ahmad Kamal 6 months ago
- File cngc.png cngc.png added
- Due date changed from 02/04/2024 to 03/04/2024
- Status changed from Support In Progress to Pending Client Feedback
Could not find any collection for invoice O296508.
#6 Updated by Muhammed Assyafiq Bin Ahmad Kamal 6 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- % Done changed from 50 to 100
- Resolution updated (diff)