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Production Ticket(ST) #11323

Inquiry on Change Request 's fees

Added by Alfred Tan 6 months ago. Updated 5 months ago.

Status:
Ticket Resolved
Priority:
P5 - Feature Request
Assignee:
Alfred Tan
Start date:
29/03/2024
Due date:
12/04/2024
% Done:

100%

Estimated time:
Spent time:
2.00 h
Job Remark:
Ticket Logged Date:
29/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
29/03/2024
SLA Delivery:
12/04/2024
Esclation Time:
08/04/2024
Issue Reoccurance#:
Actual Initial Response:
08/04/2024
Resolution:

check the fees on customization from Leong.
Confirm have any others need to customize for LCA customer.
confirm it and escalate to Finance Dept. and MC pay it for free to only this customer.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

Hi Leong,

Could you please provide information on requested customize these five documents (Sales Quotation, Sales Order, Delivery Order, Sales Invoice, Sales Supplier)? Additionally, could you let us know the associated charges on customize?

Below are the specific details that the customer wishes to include in the printed documents.

We hope this information proves helpful to you.

freesnippingtool.com_capture_20240329113214.png (89 KB) freesnippingtool.com_capture_20240329113214.png Alfred Tan, 29/03/2024 11:30 AM

History

#1 Updated by Alfred Tan 6 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Alfred Tan 6 months ago

  • % Done changed from 40 to 50
Hi MCC,
It is possible to customize just that the footer part would be a little packed after added in the QR.
Fee would be RM200 per documents, but since they customize multiple screens in one go, 30% discount will be given for this case.
Total RM700 for 5 documents:
Customize Sales Quotation, Sales Order, Delivery Order, Sales Invoice, Supplier Invoice.
Add static payment banking info.
Add QR image.
Add 3 signature/stamp space.
  • Note: Delivery Order is a bit different from other document, where it does not show amount.

#3 Updated by Alfred Tan 6 months ago

  • Due date changed from 05/04/2024 to 12/04/2024
  • Status changed from Support In Progress to Escalated to 3rd Party
  • SLA Delivery changed from 05/04/2024 to 12/04/2024
  • Esclation Time set to 08/04/2024
  • Actual Initial Response set to 08/04/2024
  • Resolution updated (diff)

Hi, others than these have others need add to document?

or have others document need to do customize?

currently is these 5 only.
Customize Sales Quotation, Sales Order, Delivery Order, Sales Invoice, Supplier Invoice

we have discussion with system principle, this round we would do a no charge customization, let us know if have others need to so.

User feedback:
should no other if your program is no loop.
if your program have loop why will charge me. This not my problem.
then from the 5 company F365 to E365 same issue also. All this are basic need.

#4 Updated by Alfred Tan 5 months ago

  • % Done changed from 50 to 100

#5 Updated by Alfred Tan 5 months ago

  • Status changed from Escalated to 3rd Party to Ticket Resolved

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