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Production Ticket(ST) #11312

Snekku - hi @Azhar13 why customer's photo unable remove ya?

Added by Muhammed Azhar Mohamed Maideen 6 months ago. Updated 6 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
27/03/2024
Due date:
05/04/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
27/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
27/03/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
08/04/2024
Resolution:

hi @~Leewei , we already fix. Please check and verify again and let us know if the problem is still persist thank you

root cause- Bug

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


History

#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • Resolution updated (diff)

#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Due date changed from 02/04/2024 to 05/04/2024

As I checked with technical team (Mei Ling)

There is some further enhancement needed for this escalation hence the expected delivery date will on 5th of April (include internal testing)

#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification

BAes on my checking the photo 301-A603

1)http://mcctestserver.ddns.net:81/DMS_Picture//SNEKKU/MobileUpload/NewCustomer/2024-04-05/1c2e252e4807460a8946c5ed46bf3871/479a9c4f-4539-45ea-b8db-c018af8c2435/e1ec4bfb-3e01-471b-b79f-ceae58c02aa4.jpg

2)http://mcctestserver.ddns.net:81/DMS_Picture//SNEKKU/MobileUpload/NewCustomer/2024-04-05/1c2e252e4807460a8946c5ed46bf3871/479a9c4f-4539-45ea-b8db-c018af8c2435/12742257-a3ca-46c2-97ec-fa510a6b257d.jpg

3)http://mcctestserver.ddns.net:81/DMS_Picture//SNEKKU/MobileUpload/NewCustomer/2024-04-03/1c2e252e4807460a8946c5ed46bf3871/479a9c4f-4539-45ea-b8db-c018af8c2435/26f7b497-0763-444b-abbb-059dcd0ac126.jpg

Based on my checking the uploaded photo able to remove
Test case
login as MN7 choose the 301-A603 outlet and uploaded and removed item 2 and 3 and it is remove
so this is passed

#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Resolution updated (diff)

#6 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 08/04/2024

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