Production Ticket(ST) #11309
Snekku - Why some user can view the latest memo but some still in old data?
Start date:
27/03/2024
Due date:
28/03/2024
% Done:
0%
Estimated time:
Job Remark:
Ticket Logged Date:
27/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
27/03/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
08/04/2024
Resolution:
permanent fixes: delete and insert the new file
Root cause- duplication issue on filename
https://app.clickup.com/t/86enzpzmp
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
keep Cache for memo
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Escalated to Level 3 to Support In Progress
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
this ticket has to close
After we perform testing.It has to release
#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Support In Progress to Pending Client Verification
- Resolution updated (diff)
#6 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 08/04/2024