Production Ticket(ST) #11301
Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks
Job Remark:
Ticket Logged Date:
26/03/2024
Ticket No.:
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Type:
Support Request
SLA Initial Response:
26/03/2024
SLA Delivery:
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Issue Reoccurance#:
Actual Initial Response:
26/03/2024
Resolution:
This was escalated to technical team to further check on this this has been fixed
Root cause-- when they download credit note to mobile the has had a bug where it cause duplication. so that was the reason where there were no credi collection in the list
another reason was outstanding amount was not updated the solution is tech team pull the latest invoice from the mysolf and run the integration
invoice query mysoft--> get invoice data by latest collection
Requester ExpectedDeliveryDate:
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None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Support In Progress to Pending Client Verification
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 26/03/2024