Production Ticket(ST) #11287
PRIMAASIA - Update Integration frequencies
Job Remark:
Ticket Logged Date:
25/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
25/03/2024
SLA Delivery:
29/03/2024
Esclation Time:
26/03/2024
Issue Reoccurance#:
Actual Initial Response:
25/03/2024
Resolution:
Escalate to level 3. (Shan you)
Root cause: Feature request.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Dear Afiq,
Based on our discussion with Prima Asia, please assist to increase the Prima Asia Integration frequencies to every half an hour. Please advise if there’s any impact on this.
Thanks.
Warm Regards,
Muhamad Kamal Arif
History
#1 Updated by Rashdan Hussin 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 6 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 6 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 100
- Esclation Time set to 26/03/2024
- Actual Initial Response set to 25/03/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved