Production Ticket(ST) #11282
SNEKKU - this order got photo taking, not web no shown
Job Remark:
Ticket Logged Date:
23/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
23/03/2024
SLA Delivery:
29/03/2024
Esclation Time:
04/04/2024
Issue Reoccurance#:
Actual Initial Response:
23/03/2024
Resolution:
1) Do simulation based on client issue, which is take photo during do sales order.
2) Escalate to level 3. https://app.clickup.com/t/86eny0uct
3) Tech team release new version, v3.2.17.10
Root cause: Photo missing even before upload.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- hi @Azhar MCC this order got photo taking, not web no shown
- View back apps, also disappear
- SOADMIN000038-240322
History
#1 Updated by Rashdan Hussin 6 months ago
- File e22aa88f-109f-4cbf-9654-a094e2d1fac7.jpg e22aa88f-109f-4cbf-9654-a094e2d1fac7.jpg added
- File 266f0068-1e64-4206-96de-c28c21a44416.jpg 266f0068-1e64-4206-96de-c28c21a44416.jpg added
- Status changed from Assigned To to Support In Progress
Based on simulation on this case:
- user can do photo taking in sales order module.
- but when user want to perform upload, the photo missing.
#2 Updated by Rashdan Hussin 6 months ago
- File Screenshot 2024-03-25 144524.png Screenshot 2024-03-25 144524.png added
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
Follow up shu ern
have to do for all org_ID
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
the photo already abel to see but if more than one photo is uploaded it shows inly one .
already asked shu ern to fix
#5 Updated by Rashdan Hussin 6 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Esclation Time set to 04/04/2024
- Actual Initial Response set to 23/03/2024
- Resolution updated (diff)
#6 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100