Production Ticket(ST) #11281
TSH - salesman facing issue from SO to Invoice.
Job Remark:
Ticket Logged Date:
23/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
23/03/2024
SLA Delivery:
23/03/2024
Esclation Time:
23/03/2024
Issue Reoccurance#:
Actual Initial Response:
23/03/2024
Resolution:
1) Ask user to upload database.
2) Restore database and do simulation.
3) Found no issue at our side. Sales order invoice able to saved.
4) Tech team ask to tell user to upgrade the apps version, v3.2.17.6
Root cause: Apps not up to dated.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- @~Datanory Support, my salesman facing issue from SO to Invoice. Need your assistance urgently.
- Customer Code: C06-P001
- Customer Name: PASARAYAYOUSAVESDNBHD
- Issue happen when salesman perform sales order.
- When salesman click Confirm invoice, 'Failed to save Sales Order' error appear.
History
#1 Updated by Rashdan Hussin 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 6 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 23/03/2024
- Actual Initial Response set to 23/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100