Production Ticket(ST) #11276: Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist - Datanory - SNEKKU - Redmine

Production Ticket(ST) #11276

Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist

Added by Muhammed Azhar Mohamed Maideen 6 months ago. Updated 6 months ago.

Status:

Ticket Resolved

Priority:

P3 - Medium

Assignee:

Muhammed Azhar Mohamed Maideen

Start date:

22/03/2024

Due date:

26/03/2024

% Done:

Estimated time:

Spent time:

3.00 h

Job Remark:

Ticket Logged Date:

22/03/2024

Ticket No.:

Related Ticket ID:

Type:

Support Request

SLA Initial Response:

22/03/2024

SLA Delivery:

Esclation Time:

Issue Reoccurance#:

Actual Initial Response:

08/04/2024

Resolution:

As we ask the user to do screen recording for further checking at the end of the day customer claimed that the issue is have been resolved.
Root cause- Bug fixes where technical team already fix this escalation

Requester ExpectedDeliveryDate:

Delay Justification:

Priority Seq:

Effort (Hour):

External Ticket #:

None

Sales Order - Datanory - Google Chrome 2024-03-22 11-34-12.zip (6.79 MB) Sales Order - Datanory - Google Chrome 2024-03-22 11-34-12.zip		Muhammed Azhar Mohamed Maideen, 22/03/2024 11:47 AM
discount.png (152 KB) discount.png		Muhammed Azhar Mohamed Maideen, 02/04/2024 01:57 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

Status changed from Assigned To to Support In Progress

additional discount and promotion is pending deploy to production
As I test in the test server the value changes so since I confirm with shuern the status is pending to deploy and expected to deploy on Wednesday

25032024

The next deployment will be on MOnday since there are some there need to fix
The work around is
add 2 items in the then delete the previous items so that the discount will work or not