Production Ticket(ST) #11256
Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24
Job Remark:
Ticket Logged Date:
20/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/03/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
22/04/2024
Resolution:
on this escalation, in the invoice report it is showing check-in date instead of updated date. Therefore this ticket already escalated Technical team for further checking where in display it supposed to be updated date instead if check-in date
Root cause - enhancement
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
Already checked with shu ern this wil lbe release on 14 april
#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Due date changed from 27/03/2024 to 14/04/2024
#6 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Escalated to Level 3 to Ready for Verification
This ticket has to perform testing
the scenario is
login --> then has to do sales order as usual( make sure it is credit sales) approve on next day and the pdf invoice either the date is based on the next day.
#7 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
I have been already to transaction have to check tomorrow in the sales order pdf file either it shows created date or updated date
SOJNL000032-240415
#8 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Ready for Verification to Verification In Progress
#9 Updated by Muhammed Azhar Mohamed Maideen 5 months ago
- Status changed from Verification In Progress to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 22/04/2024