Production Ticket(ST) #11251
Daphne- can help us check? choose 4 example for reference, all collection time wrong, impossible collection time later than check in time, and all collection time are same 9.39am on 18/3, 9.27am on 19/03
Job Remark:
Ticket Logged Date:
20/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/03/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
08/04/2024
Resolution:
As we cross checked with rashdan. as we check the database the previous collection could not be edited since the database is uploaded. already inform cutomer
Root cause- User enquiry
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
https://app.clickup.com/t/86enweq9g
Will follow up tomorrow again with Shu ern
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Resolution updated (diff)
select a.created_date as collection_time, b.created_date as checkin_time, * from txn_mobile_collection_header a
inner join txn_mobile_check_in b on b.txn_id = a.txn_id
where a.org_id = 'goldcrest'
and a.created_by = 'c534a1625a6b4966959975a68ea91513'
and convert(date, a.created_date) = '2024-03-18'
#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 08/04/2024